Shipping policy

Shipping Policy

Effective Date: January 31, 2026

 

 

1. Introduction

At Signature Studio Supply ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, signaturestudiosupply.com.

 

 

2. Shipping Destinations

  • Countries We Ship To:

    • United States

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

 

 

3. Shipping Costs

  • Domestic Shipping:

    • Free Standard Shipping

  • International Shipping:

    • Customs and Duties:

      • International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.

  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

 

 

4. Order Processing Time

  • Processing Time:

    • Orders are processed within 1-2 business days, (Monday to Friday, excluding holidays).


  • Order Cut-Off Time:

    • Orders placed before 5:00 PM EST will begin processing the same day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

5. Estimated Delivery Time

  • Domestic Shipping:

    • Standard Shipping: [e.g., 3-5 business days]

    • Expedited Shipping: [e.g., 1-2 business days]

  • International Shipping:

    • Standard International Shipping: [e.g., 7-14 business days]

  • Notes:

    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

 

 

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • We partner with reputable carriers to ensure your package arrives safely.

      • Domestic Carriers: [e.g., USPS, UPS, FedEx]

      • International Carriers: [e.g., DHL, FedEx International]

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

 

 



7. Order Tracking

  • Tracking Information:

    • After your order has been shipped, you will receive an email containing:

      • Tracking Number

      • Carrier Name

      • Link to Track Your Package

  • How to Track Your Order:

    • Visit www.signaturestudiosupply.com/track-order or the carrier's website.

    • Enter your tracking number to view the status and estimated delivery date.

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Customer Service.

 

 

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact us at support@signaturestudiosupply.com or (812) 248-3140.

  • Lost Packages:

    • If your tracking information indicates that your package was delivered but you have not received it:

      • Verify the shipping address provided.

      • Check with neighbors or building management.

      • Contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage:

    • If your package arrives damaged:

      • Take photos of the damaged packaging and items.

      • Contact us within 7 days at support@signaturestudiosupply.com.

  • Resolution:

    • We will work with you to arrange a replacement or refund as appropriate.

 

 

9. Missing Items

  • Reporting Missing Items:

    • If any items are missing from your order:

      • Contact us within 7 days of receiving your package.

      • Provide your order number and details of the missing item(s).

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

 

 

10. Return and Refund Policy

  • Returns:

    • Returns are accepted within 30 days of receiving your order.

  • Conditions for Returns:

    • Items must be unused, undamaged, and in their original packaging.

    • Certain items (e.g., personalized or perishable goods) may not be eligible for return.

  • Return Shipping Costs:

    • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

    • Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

  • Refunds:

    • Refunds are processed within 14 days after receiving the returned item.

    • Refunds will be issued to the original payment method.

  • For More Information:

    • Please refer to our Return and Refund Policy for detailed information.

 

 

11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • If a package is returned to us due to an incorrect address:

      • We will contact you to arrange reshipment.

      • Additional shipping charges may apply.

 

 

12. International Customs and Duties

  • Customs Clearance:

    • International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

  • Taxes and Duties:

    • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

  • Customs Policies:

    • Customs policies vary widely by country. Please contact your local customs office for more information.

 

 

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@signaturestudiosupply.com

  • Customer Service Phone: (812) 248-3140

  • Company Address:

    • Signature Studio Supply

    • 5534 Saint Joe Rd

    • Fort Wayne, IN, 46835

    • United States

Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.

 

 

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

 

Thank you for shopping with Signature Studio Supply!

We appreciate your business and are committed to providing you with exceptional service.

 

Billing Terms and Conditions

Effective Date: January 31, 2026

 

 

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Signature Studio Supply ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

 

 

2. Payment Terms

2.1 Pricing

  • Prices: All prices for products and services are listed in U.S. Dollar and are subject to change without prior notice.

  • Taxes and Fees: Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified.

2.2 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, etc.

  • Electronic Funds Transfer (EFT)/ACH Payments

  • PayPal

  • [Other Payment Methods, e.g., Apple Pay, Google Pay]

2.3 Payment Due Date

  • One-Time Purchases: Payment is due upon receipt

 

 

3. Invoicing

  • Invoice Issuance: Invoices will be issued upon receipt of payment

  • Delivery Method: Invoices will be sent electronically via E-mail to the contact information provided by the Customer.

  • Customer Responsibility: It is your responsibility to ensure that all billing information is accurate and up-to-date.

 

 


4. Late Payments

4.1 Interest on Late Payments

  • Late Fee: none, payment due upon purchase

 

 

5. Disputed Charges

  • Notification Period: If you dispute any charges on your invoice, you must notify us in writing within 15 days upon receipt of purchase

  • Contact Information: Disputes should be sent to support@signaturestudiosupply.com and include the invoice number and details of the dispute.

  • Resolution: We will investigate and resolve billing disputes promptly.

 

 

6. Refunds and Credits

  • Policy Reference: Refunds or credits are provided in accordance with our [Refund Policy]

  • Processing Time: Any approved refunds will be processed to the original payment method within 14 days.

 

 

7. Taxes

  • Customer Responsibility: You are responsible for all applicable taxes, including but not limited to sales tax, value-added tax (VAT), goods and services tax (GST), and any other similar charges.

  • Tax Exemption: If you are tax-exempt, you must provide a valid tax exemption certificate at the time of purchase.

 

 

8. Billing Errors

  • Corrections: If we discover a billing error, we will correct it promptly.

  • Overcharges: If you have been overcharged, we will refund or credit the overcharged amount.

  • Undercharges: If you have been undercharged, we will invoice you for the outstanding amount.

 

 



9.1 Cancellation

  • How to Cancel: You may cancel your subscription by providing written notice to us at least [Number of Days, e.g., 30 days] before the end of the current billing cycle.

  • Effect of Cancellation: Upon cancellation, you will retain access to the services until the end of the current billing period.

 

 

10. Payment Security

  • Data Protection: All payment information is handled securely in compliance with industry standards.

  • Payment Processor: We use [Specify Payment Gateway/Processor] to process payments and do not store your credit card information on our servers.

  • SSL Encryption: Transactions are secured using Secure Socket Layer (SSL) encryption technology.

 

 

11. Changes to Billing Terms

  • Modification Rights: We reserve the right to modify these Billing Terms and Conditions at any time.

  • Notification of Changes: Changes will become effective upon posting the updated Terms on our website at www.signaturestudiosupply.com.

  • Acceptance of Changes: Continued use of our services after any such changes constitutes acceptance of the new Terms.

 

 

12. Limitation of Liability

  • No Liability for Indirect Damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms.

  • Maximum Liability: Our maximum liability for any claims arising under these Terms is limited to the amount paid by you for the services in the [Time Period, e.g., six months] preceding the event giving rise to the liability.

 

 

13. Governing Law

  • Jurisdiction: These Terms are governed by the laws of the United States, without regard to its conflict of law principles.

  • Venue: Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in the State of Indiana.

 

 

14. Contact Information

For any questions or concerns regarding billing, please contact us:

  • Company Name: Signature Studio Supply

  • Address: 5534 Saint Joe Road, Fort Wayne, IN 46835

  • Email: support@signaturestudiosupply.com

  • Phone: (812) 248-3140

  • Website: www.signaturestudiosupply.com

 

 

15. Entire Agreement

These Billing Terms and Conditions, along with our [Terms of Service](Insert Link) and [Privacy Policy](Insert Link), constitute the entire agreement between you and Signature Studio Supply regarding billing matters and supersede all prior agreements.

 

 

Acknowledgment

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.